Privacy Policy

Effective date: October 21, 2026

This Privacy Policy explains how Florida Home Upgrades ("we", "us") collects, uses and protects your personal information when you visit this website, call or email us, or send us your details through a Facebook or Instagram lead form.

Who we are

Florida Home Upgrades is a home improvement company based in Orlando, Florida. We work on impact windows and doors, roofing, kitchens and bathrooms in Orlando and nearby Central Florida cities.

What we collect

We only collect the information you choose to give us, such as:

• Your name
• Your phone number
• Your email address
• Your ZIP code or address
• Details about your project, such as the type of work, its size, timing, and any photos you send

We get this information when you:

• Fill out a lead form in one of our ads on Facebook or Instagram (Meta). Meta passes the answers you submit in that form to us.
• Call us, text us or email us.
• Use the estimate request on this website, which opens your own email app so you can send us a message.

This website does not have accounts or logins and does not ask for payment information.

How we use it

We use your information to:

• Contact you about your free estimate and your project, by phone call, text message (SMS) or email
• Prepare your estimate and answer your questions
• Schedule and carry out work you ask us to do
• Keep basic records of our conversations and work
• Follow the law and protect our rights

Calls and texts

When you submit your phone number to us, including through a Facebook or Instagram lead form, you agree that Florida Home Upgrades may call and text you at that number about your estimate and project. Calls or texts may be sent using automated technology. Consent is not a condition of any purchase.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to any text to stop receiving texts. Reply HELP for help.
• You can also ask us to stop calling or texting you at any time by telling us on a call or emailing americanimpactandenergy@gmail.com.

We do not share your mobile number or your text messaging consent with third parties or affiliates for their marketing purposes.

We don't sell your data

We do not sell, rent or trade your personal information to anyone.

Who we share it with

We share your information only with service providers who help us run our business, and only so they can do that work for us. For example:

• Customer relationship management (CRM) software that stores contact details and notes
• Phone, text messaging and email providers
• Our marketing agency, which manages our ads and lead forms on our behalf
• Website hosting

We may also share information if the law requires it, to protect our rights or safety, or as part of a sale or transfer of our business.

None of the above includes text messaging originator opt-in data and consent. That information will not be shared with any third parties.

When you use a Facebook or Instagram lead form, Meta also processes your information under its own privacy policy, which you can read at facebook.com/privacy/policy.

Cookies and this website

This website does not use advertising or analytics cookies. Like most websites, our hosting provider automatically keeps basic technical logs, such as IP address, browser type and the pages requested, to keep the site running and secure. The site loads its fonts from Google Fonts, so your browser connects to Google when you visit.

How long we keep it

We keep your information for as long as we need it to respond to you, give you an estimate, do any work you ask for, and keep the business records the law requires. When we no longer need it, we delete it or make it anonymous.

Your choices and rights

You can ask us at any time to:

• Tell you what personal information we have about you
• Correct information that is wrong
• Delete your information
• Stop contacting you by phone, text or email

To make a request, email americanimpactandenergy@gmail.com with the subject "Privacy request" and the name, phone number or email you gave us, so we can find your records. We may need to confirm your identity first. We will respond promptly. We may keep some information when the law requires it.

Security

We use reasonable steps to protect your information. No method of sending or storing data is 100% secure, so we cannot guarantee absolute security.

Children

Our services are for adults. We do not knowingly collect information from anyone under 18. If you think a child has sent us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed.

Contact us

Questions about this policy or your information? Contact us: